Covid-19 Update

March 16th, 2020 | News

Dear Valued Customers,

In this time of uncertainty, the safety and well-being of our clients, staff and communities is our top priority. We are reaching out to provide you with the following information during the Covid-19 outbreak.

Our office will remain open and available to assist you. In the event our office/service must close, we will provide details about alternate ways to contact us via FaceBook, our website and our answering service.  Our office is committed to delivering the products and service you rely on to provide your home and/or business with filtered water and we will do our best at this time.

If you prefer you can chose to contact us:

By Phone – simply call 519-744-1713 or 519-505-4751 for assistance during regular/altered business hours.

Online – visit our website  and use the emails under “Contact Us”

Email Directly –

Staying Safe & Informed

Although Health Canada has classified the risk to Canadians as “Low”, we’re taking extra precautions to protect our customers and staff. This includes multiple office cleaning procedures throughout the day, screening questions on the phone regarding possible symptoms or travel related to Covid-19, providing best practice prevention practices and following all government recommendations. We’re committed to doing our part to help slow the spread of this new virus. When possible we encourage social distancing, as recommended by the Public Health Agency of Canada, and suggest that contacting us via phone or email is preferred during this time.

We also ask that you do not visit our office, book service calls or installations if you:

  • Are experiencing any of the following symptoms (mild or severe)
  • Fever
  • Cough
  • Difficulty breathing/shortness of breath
  • Have travelled to any area with an ongoing spread of Covid-19
  • Live with/visited someone who recently travelled to an area with an ongoing spread of Covid-19
  • Have been in contact with someone known to have Covid-19 or experiencing symptoms similar to the flu or Covid-19

Additional Info

As things continue to change, the amount of information can change as well. To stay informed about our business we recommend that you:

  • Check our website regularly for updates
  • or FaceBook EcoWater Softeners Kitchener
  • Call into the store for info via our answering service 519-744-1713

Thank you for your patience and understanding. Your EcoWater Team, Matt, Elissa, Cam & Randy